When you buy an ATOL protected air holiday package or flights from TRAVEL PLUS TOURS you will receive a confirmation invoice from us confirming your arrangements and your protection under our Air Travel Organiser’s Licence number 0944. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at TRAVEL PLUS TOURS is a member of ABTA with membership no. W8677. ABTA and ABTA members help holidaymakers get the most from their travel and assist when things don’t go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s code of conduct. For further information about ABTA, the code of conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ or
1.1 Your Contract
Please read the reservation conditions together with all information in other sections of the brochure before you sign your reservation form. The person who signs the reservation form does so on behalf of all named members of the party and guarantees payment to us of the total cost of the holiday booked.
2. Your Reservation
If booking an air-based holiday, we immediately protect your money under the terms and conditions of our ATOL bond. If booking a non air-based holiday, your holiday will not be confirmed until such time as you receive a confirmation/invoice from us: your money is immediately protected by us under the terms and conditions of our ABTA bond. There is no contract between us until the confirmation invoice has been sent and it acts as our acceptance of the booking in accordance with the contract which is subject to English Law and the exclusive jurisdiction of the English courts. You must check your confirmation invoice and raise any queries immediately. The full balance of the holiday cost must be paid no later than the date shown on the confirmation invoice. No reminder will be sent and, if the full balance has not been received by the due date, we reserve the right to cancel the holiday and levy cancellation charges as detailed in paragraph 15. A charge of £25.00 per cheque will be levied for unpaid cheques. Full deposit details for your tour will be detailed at the time of booking.
3. Special Requests
Please make a note of any special requests you may have in the space provided on the reservation form. We will try to fulfil your special requests but regret that this cannot be guaranteed and failure to do so will not constitute a breach of contract.
3.1 Flights
Seating arrangements on aircraft are the sole responsibility of the airline. Although every effort is made to secure seating on the aircraft to satisfy your special request, we cannot guarantee that your choice of seats will be available or that seats together can always be obtained. Extra legroom is rarely available.
4. Price Revisions
The tour price is based on the tariff and currency exchange rate at the time of costing the tour and is therefore subject to adjustment owing to, and changes in, the costs or rates. Price revision will be made solely to allow for variations in transportation costs (including the cost of fuel), dues, taxes or fees chargeable for services such as landing or embarkation or disembarkation fees at ports and airports, or the exchange rates applied to the particular package. If the increase is less than 2%, TRAVEL PLUS TOURS will absorb that increase itself. No price increase may be made less than 30 days before the departure date.
TRAVEL PLUS TOURS is pleased to guarantee that no combined currency or tariff surcharge will amount to more than 8% of the quoted tour price. In making this condition TRAVEL PLUS TOURS is accepting a substantial risk and because of this cannot make any refund in the event of favourable currency exchange rate movements nor could it allow credit from such movement to offset any increase in other costs.
5. Insurance
It is mandatory that all passengers have sufficient travel insurance. Passengers without appropriate travel insurance will not be allowed to travel. Passengers wishing to arrange their own insurance cover are required to forward a copy of the Insurance Certificate within 30 days of receipt of the holiday confirmation/invoice. Failure to do so will be deemed to be in breach of contract and you will be unable to travel.
6. Passports and Visas
A full passport issued by a member state of the European Union and valid for at least six months after the date of the return to the UK is required for your holiday. Holders of other passports (including nationals of other EU states) should consult their Embassy prior to booking for current visa requirements. Please note that it is your responsibility to ensure that you carry the correct documentation. For USA you will need a ESTA vistors visa which we will assist you to complete.
6.1 Health Information
You should check with your local GP, practice nurse or travel health clinic regarding health requirements that are compulsory for the destinations visited during this holiday. The Foreign & Commonwealth office provides up-to-date travel advice to help you make informed decisions about travelling abroad. You can contact them at
6.2 Travellers with Disabilities
Travel Plus Tours and Principal Operators are happy to welcome passengers with special needs wherever the appropriate arrangement can be made. Should you have any concerns regarding the suitability of a holiday please ask your agent prior to making your booking.
7. Tour Dates
The tour dates appear in the brochure.
8. Tour Price
The tour price includes the elements detailed in the brochure and fully described in the Principal Operators brochure. Any items not included in the tour price such as meals (e.g. where accommodation is room only or bed and breakfast), drinks, optional excursions, travel insurance and personal items e.g. telephone calls, laundry etc must be borne by you.
9. Flights, Rail and Sea Journeys
Any flights, rail or sea journeys forming part of the travel arrangements will be subject to the standard conditions of carriage of the airlines, railway companies or shipping lines used. In most cases these will limit the liability to the passenger.
10. Accommodation
Full details about your accommodation appear in the brochure/flyer.
10.1 Hotel Descriptions
Our descriptions are based on information available at the time of printing the brochure. However please bear in mind that changes may occur after the date of publication. These changes are regrettably beyond our control and we will inform you as soon as possible before your departure if there is time to do so. Public holidays and local religious festivals may also affect the availability of resort and hotel facilities.
10.2 Rooms with a View
When a room is described as having a sea view, or another view, this may be partially obscured by trees or other obstacles.
10.3 Single, Triple and Quadruple Rooms
Whilst the facilities in these rooms are comparable to twin-bedded rooms, it should be noted that single rooms are not always in the same area of the hotels as twin rooms and may tend to be on the small side. In case of triple rooms this usually consists of a standard room with an additional bed that may be of a camp bed or rollaway type. Quadruple rooms usually consist of a room with two double beds.
11. Meals
Where meals are provided on a holiday, details are specified in the brochure (e.g. bed & breakfast, half-board, meals on board etc).
12. Itinary
The itinerary is specified in the brochure. The duration of the holiday i.e. the number of days, includes the day of departure from the UK and the day of arrival back in the UK.
13. Reservation Alterations by You
If after your booking has been confirmed you wish to change any of the arrangements shown on your confirmation/invoice, you may notify us in writing as soon as possible. We will always do our best to help. The person who signs the reservation form must make the request. When the request can be met we will confirm the amendment by issuing a revised confirmation invoice. We will, however, make an administration charge of £25 per person (maximum £100 per reservation form). For any changes you make, we also reserve the right to pass on any charges which may be levied upon us by an airline/tour company.
Any additional person added to a booking will be deemed to have accepted these conditions and those of the Principal Operator. Where changes are requested within 72 days of departure these will attract cancellation charges as set out in paragraph 16 except where the change to substitute a party member where that person is prevented from taking their holiday. Where the original party member is the person who signed the reservation form, he or she will remain jointly and severally liable for payment with the new party member. Any charge incurred in making such a change (e.g. airline amendment fee etc) will be payable. Other than in this case, the new arrangements made within eight weeks of departure will constitute a new reservation. Please note that any insurance premiums are not transferable or refundable. Should the number of people travelling change, the price will be recharged on the basis of the new party size. Any increase in price per person payable as a result of part cancellation e.g. under occupancy charge or a sole occupancy charge, will be indicated on the revised confirmation invoice.
14. Reservation Alterations by TRAVEL PLUS TOURS
It is unlikely that we will have to make changes to your holiday, but arrangements are planned many months in advance and we reserve the right to do so.
All details in the brochure are correct at the time of publication (20 December 2012) and are based on information provided by our suppliers (airlines, hotels, coach and rail companies etc). However as arrangements are made many months before departure, changes are sometimes necessary which may cause the final itinerary or arrangements to be altered. We therefore reserve the right to modify the itinerary or any of its component parts without prior notice. In the event of changes being made, you can rest assured that we will make every effort to give you as much advance notice as possible. In practice only a very few tours are likely to be affected, but no compensation is payable under these circumstances.
14.1 Minor changes by TRAVEL PLUS TOURS
Minor changes include, but are not limited to, operational changes affecting the aircraft type, airline departure airport (if designated to the same city) arrival airport or changes in scheduled departure or return times of less that 12 hours. We also reserve the right to amend your mode of ground transport from coach to train or vice versa if necessary for operational reasons. In such cases it is not possible to transfer to another holiday, or to cancel your holiday without incurring the standard cancellation charges.
14.2 Major changes by TRAVEL PLUS TOURS
Where a major change becomes necessary, we will inform you as soon as reasonably possible – if time permits before your departure. A major change is one that is made to your holiday arrangements before departure that involves a change of destination or time of departure or return by more than 12 hours or an offer of lower priced accommodation in self-catering or a lower official grading for hotels. In these cases, you have a choice of either (a) accepting the changed arrangements notified to you or (b) purchasing another holiday from us or (c) cancelling your holiday and receiving a full refund of all monies paid.
15. Cancellation by You
Should you or any member of your party be forced to cancel your booking once it has been accepted, a valid cancellation can be made only by written instruction and signed by the person who has signed the reservation form. The effective date for cancellation is the date that we receive your written instructions at our registered office. If you cancel, a charge is payable by you as the signatory of the reservation form by way of agreed damages to cover our estimated loss calculated on the scale set out below:
Period before departure by which cancellation charge – shown as a written instruction received by TRAVEL PLUS TOURS.
More than Percentage of total price excluding insurance premium
72 days Loss of deposit
72 – 29 days 50% or deposit (whichever is the greater)
28 – 15 days 75% or deposit (whichever is the greater)
14 – 8 days 90% or deposit (whichever is the greater)
7 – 1 days 100% or deposit (whichever is the greater)
This refund may exclude the cost of any flights which are pre-paid and are non-refundable under the terms of the airline.
16. Cancellation by TRAVEL PLUS TOURS
Cancellation by us may be necessary in exceptional circumstances or because insufficient people have booked your chosen holiday to make it commercially viable. We reserve the right in our absolute discretion to cancel your holiday and if cancellation occurs because of insufficient numbers, we will notify you at least 6 weeks before departure. On the rare occasion that a tour is cancelled, we will give a full refund of monies paid, and the opportunity to re-book on a suitable alternative, if available.
17. Holiday Termination by TRAVEL PLUS TOURS
We reserve the right in our absolute discretion to terminate without notice the holiday arrangements of any passenger whose behaviour is such that it is in our opinion likely to cause distress, damage, danger or annoyance to our passengers, our employees or to any third party or to property. If you are prevented from travelling because, in the opinion of any passengers, you appear to be unfit to travel or likely to cause discomfort or disturbance to other passengers, our responsibility for your holiday ceases and we shall be under no obligation to pay any refund, compensation or costs to you.
Please note that TRAVEL PLUS TOURS has no control over the behaviour of other persons staying at or visiting your holiday accommodation and we are not responsible for any withdrawal or impairment of facilities or other loss or damage caused by them. Under no circumstances are you entitled to share or sub-let your accommodation with anyone other than those passengers shown on your booking.
18. Delays
We cannot accept any liability for any delays in your flight or other transport to or from the UK where the cancellation or delay is caused by adverse weather conditions, re-scheduling times by the airline, the airline authorities and/or the action of the air traffic controllers, port authorities, mechanical breakdown, strike or industrial action or otherwise. However in certain circumstances, you may be able to make a claim under your insurance policy.
19. Complaints
TRAVEL PLUS TOURS is determined to provide you with a successful, trouble free tour but we accept that sometimes even the best-prepared plans can go wrong. If this happens and you find that you are in any way dissatisfied with our service, in order that we may have the opportunity to correct the matter you must advise your Tour Manager or local representative immediately. Should the Tour Manager or TRAVEL PLUS TOURS local representative not be able to resolve the situation, you should report the complaint in writing to the TRAVEL PLUS TOURS office no later than 14 days after completion of the tour quoting the booking reference. No complaints or claims can be considered after that date. Please note that claims can be made only directly to TRAVEL PLUS TOURS.
Disputes arising out of, or in connection with, this contract which cannot be amicably settled may be referred to arbitration, if you wish, under a special Scheme arranged by ABTA, and administered independently by ADRS, part of the Chartered Institute of Arbitrators. Full details will be provided on request or can be obtained from the ABTA website
20. TRAVEL PLUS TOURS’ Responsibility for Your Holiday
We accept responsibility for your holiday arrangements and for ensuring that the services you receive are of a reasonable standard and as described in the brochure. We accept responsibility for the acts and omissions of our employees, agents, sub-contractors and suppliers while acting in the course of the employment or contract with us. Should you or any member of your party suffer personal injury or death as a result of their proven negligence or breach of contract, we will accept responsibility but please note that:
All claims must be made known to us immediately and full written details should where possible be provided within 14 days of the scheduled completion date of the holiday.
Where any payment is made by us or our insurers, the claimant must assign to us our insurers his or her rights against any third party and must give full co-operation to enable us to pursue a claim.
When you travel with an air, sea or rail carrier, the conditions of carriage of that carrier applies and are deemed to be incorporated into this contract. These conditions are often the subject of international conventions that limit or exclude liability. Copies may be obtained on request from TRAVEL PLUS TOURS.
The liability of the hotelier may be limited in accordance with the Paris convention of 1962 on the liability of hotelkeepers.
Travel Plus Tours cannot accept liability for loss, damage or expense as a result of unusual or unforeseeable circumstances beyond our control (including but not limited to the following circumstances: war or threat of war, riots, civil strife, terrorist activity, industrial disputes technical problems to transport, natural and nuclear disasters, fire, closure or congestion of airports or ports, cancellation or changes of schedules by airlines or ports, and similar events beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or due to an event which even with all due care we could not see or forestall).
21. Personal Injury not Connected with Arrangements made by TRAVEL PLUS TOURS
In the event that a member of the party should suffer illness, personal injury or death during the holiday through a cause unconnected with any negligent act or omission of our employees, agents or sub-contractors or suppliers, we will offer all assistance possible.
However, excursions or other tours that you choose to book whilst you are on holiday are NOT part of the package holiday and, therefore are NOT covered by The Package Travel, Package Holidays and Package Tours Regulations 1992. Therefore, unless you suffer personal injury or death caused by our negligence we do not accept any liability for any loss or damage you may suffer from any excursion. Any arrangements made while you are actually on holiday and which are not made through us are those for which we do not have any responsibility or liability.
22. Data Protection Act 1984 & 1998
Information provided by you to us in connection with your booking(s) will be held by TRAVEL PLUS TOURS in accordance with the Data Protection Act 1984 and 1998. It will be used to facilitate your requirements and requests. TRAVEL PLUS TOURS and its affiliated companies may use the information to provide you with details of their full range of services and products. Travel Plus Tours does not sell or rent its lists of names and addresses to any other companies. If you are on our mailing list and do not wish to receive any future news from TRAVEL PLUS TOURS then please write to the Customer Data Department, TRAVEL PLUS TOURS, P.O. Box 730. Ipswich, Suffolk IP1 9BP. If you wish to obtain a copy of the personal information held about you, please write to the above address. TRAVEL PLUS TOURS reserves the right to make a small administration charge for supplying this information.
23. Tour Escort
All tours will be escorted subject to minimum number of 20 persons travelling.
24. ATOL Certificate
As from 1st October 2012 all clients travelling on a package holiday involving air travel must be issued with an ATOL certificate at the time of booking. The cost of this cover and certificate will be £2.50 per person and will be added to your holiday invoice. This new act cover all clients travelling by air from the UK on any tour published in the brochure.
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